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Home>Knowledge Base>Registration and Activation>The product key I was sent doesn't seem to be working when I enter it into the registration form.
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Article ID14
Created On2/15/2010
Modified2/15/2010
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The product key I was sent doesn't seem to be working when I enter it into the registration form.


Make sure you copy and paste the code directly from the email you were sent into the form: highlight your activation code in the email, hit Ctrl+C, put the cursor in the first registration key entry blank, hit Ctrl+V. Also, ensure that you have an active internet connection during the registration process and temporarily disable any firewalls or other security software that you may have installed on your computer.